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Caranvasports.com Terms of Service

Last updated: 10/11/2026

Owner: Caranva Sports S.L., registered in the Mercantile Registry of Ciudad Real, CIF (tax ID) B75520114, Calle Pretorio, 6, 13332 Villahermosa (Ciudad Real), Spain · caranvasports@gmail.com · +34 699 631 613 (more details in the Legal notice).

Welcome to Caranvasports.com. By accessing and using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing Caranvasports.com, whether as a registered user or visitor, you agree to comply with these Terms of Service and any applicable law. If you do not agree with these terms, you must leave the website and cease its use.

2. Service Description

Caranvasports.com is a platform operated by CaranvaSports S.L. with CIF: B75520114, connecting users with sports equipment rental stores worldwide. Through our platform, users can search, compare, and book sports equipment such as bicycles, surfing, kayaking, skiing, among others.

Caranvasports.com acts solely as an intermediary between users and rental stores, managing bookings and facilitating payments.

3. Registration and User Account

To access certain site features, you must create an account. By registering, you guarantee that:

All the information provided is truthful and accurate.
You will keep the information updated.
You are over 18 years old or have the authorization of a legal guardian if you are a minor.

You are responsible for maintaining the confidentiality of your account and password, as well as all activities conducted under your account.

4. Acceptable Use

By using the platform, you agree not to:

Use the platform for any illegal or fraudulent purpose.
Interfere with the site's security or attempt to access restricted areas.
Using bots or other automated means to overload the platform, scrape content in bulk or make fraudulent bookings. Search engine and AI assistant crawlers, and shopping agents that respect our robots.txt and /llms.txt, are allowed.
Reproduce, duplicate, copy, or sell any part of the site without express authorization.

5. Reservations and Rentals

Caranvasports.com allows users to make reservations for sports equipment with third-party providers (the rental stores). By making a reservation, you agree to:

Comply with the terms and conditions of the rental store with which you make the reservation.
That Caranvasports.com acts solely as an intermediary and is not responsible for the quality of the equipment or the service offered by the rental store.
That any issue related to the Equipment (such as theft, damage, or loss) must be handled directly with the rental store.

6. Payments and Fees

Payments will be made through the methods provided by the platform.
Caranvasports.com retains a service commission, which will be specified before completing the reservation.
The remaining amount is transferred to the rental store according to the deadlines established in the collaboration agreements with Caranvasports.com.

7. Cancellations and Refunds

Cancellation and refund conditions are those of our Returns and Cancellation Policy. CaranvaSports handles the cancellation and refund of your booking and, if the rental shop cannot provide what you booked, offers you an equal or better alternative at no extra cost or refunds 100% of what you paid (CaranvaSports Guarantee).

8. Insurance and Responsibilities

The responsibility for the rented Equipment, including its condition, insurance, and use, lies entirely with the customer and the rental store. Caranvasports.com, in collaboration with Reale Seguros Generales, S.A.U., offers the following insurance options to protect your reservation and the rented equipment:

8.1. No-Show Insurance

Included Model:
"!Cancellation insurance included with your reservation!
This purchase includes no-show refund insurance, which protects the amount of your reservation against unforeseen events.
Check the product information document and its general conditions for all details.
By purchasing with insurance included, you authorize the transfer of your data to Reale Seguros Generales, S.A.U. for policy management. More details at privacy policy."
Voluntary Model:
"!Don’t forget to insure your reservation against unforeseen events!
Remember to protect your reservation against unforeseen events with our no-show refund insurance.
Check the product information document and its general conditions for all details.
By purchasing the insurance, you authorize the transfer of your data to Reale Seguros Generales, S.A.U. for policy management. More details at privacy policy.

8.2. Temporary Bike Insurance (Rental)

Included Model:
"!Damage and theft insurance included with your bike reservation!
This purchase includes damage and theft insurance, which protects your rental against unforeseen events.
Check the product information document and its general conditions for all details.
By making the reservation with insurance included, you authorize the transfer of your data to Reale Seguros Generales, S.A.U. for policy management. More details at privacy policy.
Voluntary Model:
"!Don’t forget to insure your bike against unforeseen events!
Remember to protect your bike against unforeseen events with our damage and theft insurance.
Check the product information document and its general conditions for all details.
By purchasing the insurance, you authorize the transfer of your data to Reale Seguros Generales, S.A.U. for policy management. More details at privacy policy."

8.3. Temporary Ski Insurance (Rental)

Included Model:
"!Damage and theft insurance included with your ski equipment reservation!
This purchase includes damage and theft insurance, which protects your rental against unforeseen events.
Check the product information document and its general conditions for all details.
By making the reservation with insurance included, you authorize the transfer of your data to Reale Seguros Generales, S.A.U. for policy management. More details at privacy policy.
Voluntary Model:
Don't forget to insure your ski equipment against unforeseen events!
Remember to protect your equipment against unforeseen events with our damage and theft insurance.
Check the product information document and its general conditions for all details.
By purchasing the insurance, you authorize the transfer of your data to Reale Seguros Generales, S.A.U. for policy management. More details at privacy policy.

Caranvasports.com assumes no responsibility for personal injuries, economic losses, or accidents resulting from the use of rented Material.

9. Intellectual Property

All content available on Caranvasports.com, including texts, graphics, logos, images, and software, is the property of CaranvaSports S.L. or its licensors, and is protected by intellectual property laws. You may not use, reproduce, or distribute such content without our express consent.

10. Limitation of Liability

Caranvasports.com acts solely as an intermediary and does not guarantee:

The quality, safety, suitability, or availability of the Material provided by rental stores.
That the services offered by the stores meet the customer's expectations.
Caranvasports.com shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of the Material or our platform.

11. Changes to the Terms

CaranvaSports S.L. reserves the right to modify these Terms of Service at any time. Any changes will be published on this page and will take effect immediately. It is the user's responsibility to periodically review these terms.

12. Booking process and prices

You choose the service, dates and people; in the cart and at checkout you see the final price, what is paid online and, if applicable, what is paid at the shop; you accept these Terms and pay. Before paying you can correct any detail by going back. The contract is concluded in the language of the website on which you book and is archived: the confirmation email and your order are your proof. Prices include VAT and applicable taxes; any additional cost (deposit, delivery, collection at another point) is shown before payment. Each service is provided by the shop, school or provider shown on the product page and in the confirmation; Caranva Sports S.L. acts as intermediary for the booking and payment.

13. Right of withdrawal

Under article 103.l) of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007) and article 16.l) of Directive 2011/83/EU, there is no right of withdrawal for rental, leisure activities, lessons and lift passes booked for a specific date or period; the cancellation conditions of the Cancellation and refund policy apply instead. When buying physical products (sale, not rental), you have 14 calendar days from receipt to withdraw without giving reasons by notifying caranvasports@gmail.com; we will refund you within 14 days using the same payment method.

14. Guarantees, complaints and claims

Services and products carry the guarantees provided for in consumer law. You can make any complaint or claim at caranvasports@gmail.com, on +34 699 631 613 or by post to Calle Pretorio, 6, 13332 Villahermosa (Ciudad Real), Spain; we will reply as soon as possible and within one month at the latest. Complaint forms are available on request. If you are not satisfied, you can contact the consumer services of your region or country or a consumer arbitration board; Caranva Sports S.L. is not a member of the Spanish Consumer Arbitration System.

15. Applicable law and jurisdiction

These Terms are governed by Spanish law. If you are a consumer, the courts of your place of residence shall have jurisdiction and you keep the protection of the mandatory rules of your country; otherwise, the courts of the registered office of Caranva Sports S.L. Nothing in these Terms limits the rights that consumer law grants you, and no limitation of liability applies to personal injury or to wilful misconduct or gross negligence. Changes to these Terms only apply to bookings made after they are published; confirmed bookings are governed by the Terms in force when they were made.

16. Contact

Email: info@caranvasports.com · caranvasports@gmail.com
Phone: +34 699 631 613