Working with Caranva: 12 Questions from Rental Shops

Every week I write to rental shops that don't know us. The ones that reply almost always ask me the same questions, and that's normal: nobody hands their equipment and their customers over to a company they don't know without asking first. Here they all are, with the answer I give them.

Trust

1. Why haven't I heard of you at my resort?

Because we aren't there yet, and that's on purpose: we work with just one shop per resort, so we can send it all the bookings instead of splitting them between several, and we want that shop to be yours. Nor am I asking you to trust us blindly: there's no sign-up fee, no monthly fee, no card and no lock-in. If we don't send you bookings, you don't pay us anything. And you can check where we show up: search Google for "ski rental" and the name of your resort.

2. Who already works with you?

More than 50 shops and schools have signed their agreement with Caranva in Spain, Andorra, Chile and Argentina. Some results:

For one of our rental shops we have generated more than €112,000; for another, €92,000.
On average, we generate €34,000 for each shop that works with us.
And another ski rental shop made 65 bookings and €6,480 in a single month, from 12 August to 11 September 2026.

We don't give their names because we haven't asked their permission to appear in an article, but we'll introduce you if you want to ask them directly.

3. Where do the customers you send me come from?

From Google, mainly. Our websites appear on the first page for more than 2,000 searches related to equipment rental, webcams and resort conditions. Anyone searching for where to rent at your resort finds us, chooses your equipment and books.

4. Is there a lock-in or exclusivity?

Neither. You can keep selling through your website, by phone or on other platforms, and if one month it isn't worth it for you, you write to us and we switch it off that same day.

Money

5. How much exactly do you charge?

15% of the bookings we bring you. Nothing else: the software is free and whatever you sell on your own pays no commission at all.

6. Who charges the customer?

You choose, product by product. Most commonly the customer pays only our commission online when booking and pays you the rest at the counter. If you'd rather everything was charged online, that's possible too. I explain it with an example in euros in how a shop gets paid with Caranva.

7. When do I get my share?

In the usual mode, straight away: the customer pays you when picking up the equipment. You don't wait for any transfer from us. If everything is charged online, we transfer your share to you.

8. What happens if the customer cancels or doesn't show up?

The cancellation policy you set on each product applies. If they don't show up, what they paid online is not refunded. And if you cancel (due to lack of snow, sea conditions…), the customer gets back what they paid and it costs you nothing.

Work

9. Do I have to set up the online shop myself?

No. You send us your rates —a photo of your price list, a PDF or an Excel file— and we have it set up for you in 48 hours. Before anything is published, you check it. If you'd rather do it yourself, it takes an afternoon. I walk you through it step by step in selling rentals online without losing an afternoon.

10. I already use Booqable, BRM or another program. Do I have to drop it?

No. We connect to it so availability syncs automatically, with no double inventory. If you're interested in the comparison, you'll find it in a Booqable alternative in Spanish.

11. How do the bookings reach me?

By email (and by WhatsApp if you want), with the equipment, the sizes, the name of each skier and the pick-up day. You also have them in your dashboard, where you can mark them as prepared or handed over.

12. Do I have to change my prices?

No. You set the prices, we don't force you to match anyone and we don't compare you with the shop next door.

Want to try it? Send me your rates (a photo of your price list will do) at caranvasports@gmail.com and I'll have it set up for you in 48 hours, so you can check it before anything is published. Or see how it works at caranva.app/para-tiendas.
— Jaime, founder of Caranva