Refund policy
Return and Cancellation Policy
CaranvaSports S.L.
En CaranvaSports S.L. ofrecemos servicios de alquiler de material deportivo, actividades, lift passes and one-time product sales. The return and cancellation conditions vary according to the type of service contracted. Below, we detail our applicable policy.
Sports equipment rental and activities
CaranvaSports S.L. acts as a intermediary platform between the customer and the stores or rental providers. Each supplier may have their own cancellation policy. We will always try to apply the most favorable conditions for the customer, but the refunds are subject to the rules of each partner store.
Cancellations more than 24 hours in advance
If you cancel your reservation at least 24 hours in advance of the start time of the rental, 100% of the amount paid will be refunded, provided the supplier allows it.
Reservations linked to events or special activities
For reservations associated with events, competitions, guided tours, organized groups, educational centers or companies, the cancellation must be made with a minimum of 10 days in advance to be eligible for a full refund. After this period, the refund of the amount paid is not guaranteed.
Cancellations within the 24 hours prior
Cancellations made within the 24 hours prior to the start of the rental are not refundable.
No-show or late cancellation
In case of no-show or cancellation once the reservation has started, no refunds will be applied.
Material deliveries and pickups
For services that include delivery or pickup of equipment, it is necessary to notify with a minimum of 48 hours in advance. If this deadline is not met, service availability or refund of the amount is not guaranteed.
Classes and activities
Classes, courses and activities do not allow free cancellation or refunds once confirmed.
In cases of force majeure (weather conditions, safety, or other operational causes),
CaranvaSports S.L. may offer a rescheduling or a
voucher for a future activity.
Cancellation by CaranvaSports
CaranvaSports S.L. reserves the right to cancel a reservation in case of lack of availability, changes in conditions by the provider, operational errors, or force majeure. In these cases, the total amount paid will be refunded or an equivalent alternative will be offered, without the right to additional compensation.
CaranvaSports Guarantee
If the rental shop cannot provide what you booked, we offer you an equal or better alternative at no extra cost, or refund 100% of what you paid. We handle the issue for you: message us on WhatsApp at +34 699 631 613 or email info@caranvasports.com.
Date changes
You can request a change of dates from the link in your booking confirmation email. It applies if the shop has availability for the new dates.
Forfaits and ski resort services (FGC)
For the contracting of forfaits and associated services at the stations of La Molina, Vall de Núria, Port Ainé, Boí Taüll, Espot, and Vallter, CaranvaSports S.L. fully applies the official conditions established by these stations, to which we adapt as an intermediary platform.
Modifications, cancellations and refunds – Individual clients
The customer can modify and/or cancel the contracted services with the right to a refund of the payments made, according to the conditions established for cancellations. No refund will be made for contracted services that the customer voluntarily has not been used.
- Before 48 hours from the start of services: no charges.
- Between 48 and 24 hours before the start of services: 50% charges.
- Between 24 hours and the start of services: 100% charges.
- No-show to the services implies 100% charges.
The start of services is understood as the opening time of the station the start day of the contracted service.
Conditions for confirmed groups
Cancellations
- Before 15 days from the start of services: 25% charges.
- From 14 days to 24 hours before the start of services: 50% charges.
- Between 24 hours and the start of services: 100% charges.
Modifications
- No charges will apply if on the same day of arrival the variation is ±10% of the reserved seats.
- Failure to present the group in whole or in part implies 100% of the costs.
Product purchase (online store)
You have 30 calendar days from the receipt of the product to request a return.
The item must be in the same condition as it was delivered, unused, with tags and in its original packaging. It will be necessary to present the receipt or proof of purchase.
How to start a return
To request a return, contact us at
info@caranvasports.com.
Returns must be sent to the address indicated once the request is approved.
Returns without prior authorization will not be accepted.
Damages and issues
Check your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received an incorrect product, in order to assess the case and offer a solution.
Non-refundable items
- Personalized or custom-made products
- Hygiene or personal care items
- Perishable products
- Hazardous or flammable materials
- Sale items or gift cards
Exchanges
The fastest way to make an exchange is to return the original item and, once the return is approved, make a new purchase.
Right of withdrawal (European Union)
If the order is shipped within the European Union, you have the right to withdraw from the purchase within 14 calendar days, without the need for justification, as long as the product meets the conditions indicated above.
Refunds
We will notify you when we receive and inspect your return. If approved, the refund will be made automatically to the original payment method within a maximum period of 10 business days. If more than 15 days have passed since approval, contact info@caranvasports.com.